Implement, optimise, support
At Scalable service is our culture. The company was founded on delivering services of the highest quality and our 96% customer retention rate is the proof that we continue to do so. Our customers rate our performance at the end of every service engagement, the feedback from which is invaluable in ensuring that we won’t rest on our laurels. There are always areas we can improve.
Because we believe in developing long-term relationships that benefit all parties, we provide a comprehensive portfolio of services that cover the complete lifecycle of your network infrastructure, from initial implementation through optimisation to support. By doing so we not only meet your needs today, we also help you drive continual evolution, to maintain the highest level of performance, security and cost effectiveness and to adapt to new requirements as they occur.
Underpinning every aspect of our service delivery is our Network Operations Centre (NOC), the hub through which all our service activities are coordinated, controlled and delivered.
Remote 24/7 monitoring of our clients’ environments provides insight and considerable foresight into their IT infrastructures. Real-time alerting forms the foundation of our ability to provide a pro-active service and allows us to resolve issues, sometimes before our clients have even become aware of them.
Our NOC team are highly skilled practitioners of our monitoring application and optimise it for every customer such that individual SLA requirements receive key focus. Typically, secure remote access to our clients’ networks allows our team to react immediately to alerts and expertly diagnose, troubleshoot and resolve issues.
Knowledge, skill, experience
Nothing outweighs the value of knowledge, skill and experience when it comes to putting intelligence into your network.
By purposefully restricting the technology areas we work in we don’t spread ourselves too thinly. Consequently, we achieve the highest level of skills and accreditations with each best-of-breed vendor we choose. By building strong relationships with them we get the best technical support, which we pass on to you.
Working with the leading vendors also means we attract and retain the best consultants and engineers; they simply want to work with the best technology in the market place. They are given the opportunity to continuously develop and they thrive on solving complex challenges for our customers.
We’re proud to say that our strategic partners recognise the quality of our service. This is demonstrated by the awards we continue to win which are testament to the knowledge, skill and experience of our people. Find out more about our services for implementing, optimising and supporting intelligent networks.
