Scalable CommunicationsSupport
Scalable offers a comprehensive selection of contracted service offerings run from our Network Operation Centre that cater for all customer support requirements. Each service is applicable to all business communication solutions, encompassing voice, mobility, data and security.Complementary additional services such as healthchecks and Moves, Adds and Changes (MACs) are also available through a service credit model. Scalable has invested heavily in an integrated Service Management System software suite that incorporates service contract management, service call handling, logistics management and service history reporting, together with core functions such as financial accounting.
This highly developed Microsoft Dynamics system automates the complete call handling process, from initial call logging, through automated escalation and reporting. Our support centre is available to contracted service customers 24 hours per day 365 days per year. Support calls can either be logged via a central call logging number or via our Customer Portal where call information is recorded and a unique call number assigned. All calls are allocated directly to a Support Engineer who will contact the customer within 30 minutes of the call being received.
For further information on Scalable's Support services, please contact us.
0844 7422010
