Scalable CommunicationsTechnical Services
If you do not have a maintenance contract with us, but are interested in taking out support cover with Scalable Communications, please contact us.
Scalable’s technical services deliver tangible solutions that add value to clients at every stage of their interaction and at every level of the organisation. It is this approach, combined with Scalable’s expertise in delivering and maintaining complex IP network infrastructure solutions, which facilitates the development of long-term relationships with clients who rely on and regard Scalable as a trusted advisor. This fact is borne out by the 96% client retention ratio.
Scalable recognises that, in order to support a complex network infrastructure, its Technical Consultants must understand the many aspects of a client’s environment, from LAN protocols and products, to VoIP applications and services; from WAN protocols and carrier services to mobility solutions and Unified Communication systems. It is only with such diverse experience and appropriate tools that holistic solutions can be created that are assured and delivered to the client’s requirements. From this foundation of expertise Scalable creates solutions combined with robust proactive and response-based support, covering all aspects of the portfolio 7 days per week, 24 hours per day, 365 days per year, on a global basis.
Scalable’s technical services engagement is structured on iterative phases, which allow mutually beneficial working partnerships to be formed with clients.
Scalable helps clients ASSESS their existing infrastructure and CONSULTs with them to make informed decisions on project DESIGNs that maximise the return on investment whilst fully addressing business requirements. Clients typically have projects IMPLEMENTed by our focused and expert technical services team, following which we SUPPORT them to ensure 24/7/365 business system availability. Once a project is completed Scalable conducts a REVIEW to ensure the client is completely satisfied, following which regular ongoing account and service reviews take place.
For further information on Scalable Communications' Technical Services, please contact us.
0844 7422010
